At Strider, we’ve taught over a million kids how to ride bikes and we will do everything we can to offer your child the best 'first bike' experience. However, if for any reason you are not completely satisfied, you may return any item purchased from this site for a refund within 60-days of invoice.
First, since we all share a goal of having your child happily riding a bike, we encourage you to call us as we might be able to resolve the issue without returning the product.
The Strider™ comes with both a 2 year warranty against manufacturing defects and a 60 day 100% satisfaction guarantee.
The warranty is limited to riders less than 27kgs.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first.
If you wish to return your Strider™ please contact us with your proof of purchase and we will provide you with a Return Number.
The customer is responsible for return shipping costs.